I’m baaaaaack…..?

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Happy New Year!  Nothing says a fresh start to 2013 like a closeup photo from The Shining.  :)

But I am back.  Part of me wants to hedge and say “well, I am back….but sort of”, or “well I’m just part-time.”  Until I quickly realize that those are old, familiar, ridiculous cultural scripts that I have been purging from my life for the past three years.  That crappy mantra that you spend a good chunk of your life training for a profession that you truly have no idea what will look like over the course of your life, and then you get a job and stay in it for the remainder of your career come hell or high water.

What a crock.

For those of you who regularly read my blog (and a very special Happy New Year to all 33 of you!), you know that roughly three years ago I essentially walked away from more than a decade in clinical medicine to reclaim control over my life and happiness as a consultant.  It’s been a wonderful and powerful growth experience, and a great exercise in trimming the b.s. out of my life.

So I was understandably surprised at myself when I decided last year to get back into clinical practice.  (For the gory details, feel free to visit my post “Dipping a Toe Back in the Pool“).  I’ve now been back in academic clinical medicine for roughly 3 months, and a few of you have asked me for an update on how things have been going.  So here it is:

Keeping in mind that I am still in my honeymoon phase and I have yet to experience all of the crazy politics and administrative pressure of being back in clinical practice……I am over the moon, deliriously, spectacularly happy.

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I don’t think this is an accident.  I think this is an amazing combination of right people, place, and time.  Specifically speaking:

1. My chairman is a god.  Ok, well that’s exaggerating.  Mostly he’s a simply fabulous guy who has managed to become a very skilled administrator while maintaining his coolness as a human being.  He hired me for a very specific role, and since my arrival has not for one minute started piling on “other duties as assigned”.  In fact, there is no such clause in my contract (this being my second time around at this particular rodeo).  In fact, the person who is putting the most pressure on me to be productive is me.  As far as he’s concerned, my first year of salary was a line item in his budget, and he is constantly reminding me not to put too much pressure on myself in my “ramp-up” period.  He also tends to hire lovely, energetic, passionate physicians, so I am surrounded by a department full of (mostly) amazing and happy colleagues.  Yes, I think he is part alien.  He also had a charming accent and likes to put “eh?” on the ends of his sentences, even when they aren’t questions.  Lovely.

2. I am protected from the aspects of clinical medicine I found most damaging in my previous existence.  Really this boils down to three things.  First, I don’t take any overnight call.  NONE whatsoever.  Some docs don’t really mind overnight call.  For me, it made me beyond miserable.  To be fair, my last incarnation of overnight call was in the most dysfunctional model you could ever imagine: in an outpatient practice that received 35,000 patient visits a year, we had NO nurse triage to screen overnight calls.  ANY parent https://www.neon-das.com/cgi-local/store/commerce.cgi?product=EFOthat called into the clinic was routed directly to the on-call physician.  Which meant we were answering parents calling us at 2 in the morning to let us know that their child has had a mild cough for the PAST THREE WEEKS and what should they do about it right that instant?  My favorite was a parent who called me at 4 am to tell me they had run out of baby formula.  Clearly, I went to medical school so I could direct people to look up their local all-night drugstore.

Second, since I don’t have any call, I HAVE NO PAGER.  For those of you who have never carried a pager so long it has actually melded with the flesh near your right hip, you won’t totally get how important this is.  I nearly broke out into a little dance in my chairman’s office my first day at work when he looked at me in his thoughtful way and said, “No, I don’t think you need a pager….not at all, eh?”  My colleagues and my administrative staff all know how to get hold of me through email or my cell if it’s urgent (which it rarely is).  Getting rid of that piercing electronic tumor at my waist has been a very liberating experience.

Third, I have SUPPORT.  A LOT of it.  I have an administrative assistant who handles all the scheduling and paperwork nightmare that I used to have to do for myself.  I have a coordinator who schedules all my patients, takes care of all the insurance approval, and vets me through the right offices for any need I have.  I have a dedicated nurse in clinic who knows exactly how I like to see patients.  And most importantly, all of them are HAPPY to do their jobs.  It’s a miracle.

3. I am part time.  I cannot stress enough how this has been the cornerstone of my happy return to clinical care.  I spent the last three years developing a thriving and satisfying consulting practice, and there was no way I was going to walk away from that.  I’ve started back clinically working one day a week.  Realistically, I work a little more than that in that sometimes I have to take care of some occasional communication or patient followup a different day of the week.  Which, when you love your job, is not a resentful situation at all – it’s part of building a practice.  But it allows me to grow at a unhurried pace and not have any anxiety about justifying my salary.  Plus we have already planned for adding in a second day if (when?) my practice gets too big for one day a week.  Mostly though, being part time protects me from the institutional and administrative politics that I found so damaging in the past.  Working once a week, there is no expectation that I will sit on multiple committees, attend numerous staff meetings, or get sucked into university service I have no interest in doing.  The things I get involved in I do by choice, and make sure they are projects I want to be part of.

4. I am valued.  In this disposable day and age, it is simply miraculous to work in a place where you get to provide a unique service that no one else does, and people actually tell you how grateful they are that you are there.  The fact that I view this as miraculous is sad, but it’s just a fact.

I know how fortunate I am to wake up pretty much every day of my work week now and look forward to what the day has in store for me.  I also know it’s not luck – a lot of work went into making this happen, and still does.

In the spirit of moving forward in a new year, I’m including a link to Kathy Caprino’s most recent article, “The 8 Most Damaging Excuses People Make for Their Unhappiness.”  I have always found her insights to be spot-on when it comes to getting unstuck and allowing yourself the opportunity to have a happy and healthy career.

As always, thanks for reading.

~lumi

Dipping a Toe Back in the Pool

My apologies for falling off the face of the earth for the last few months.  Work has been very busy (hooray!), and quite a bit has happened.  Perhaps most importantly, 2 1/2 years after leaving a career in clinical medicine, I find myself dipping my foot back into the pool to test the medical practice waters.  (WHAAAAAAT????)  This actually comes as quite a bit of a surprise to me as much as anyone else.  Since I left clinical medicine, I have found more happiness and job satisfaction than I ever thought possible.  I had virtually zero intention of getting back into any sort of clinical practice.

So here I am, wondering what happened as I sit filling out a credentialing packet for a major academic medical center that is thicker than War and Peace, and am tentatively scheduled to start seeing patients in a few months.  Like the rest of this career process I’ve been through, I thought it would be helpful to really reflect on what has taken place over the past few months and break it down academically.

First, let me say right off the bat, I am in NO WAY leaving my current career track to suddenly shift back into clinical medicine full-time.  I seriously doubt I will ever let that happen.  I am going to start one day a week, and simply see where it goes.  I cannot tell you how many people have asked me if I’ll be going back to clinical medicine full-time when they find out about my new job.  It’s funny what a reflex assumption that seems to be for everyone.  People, I have drunk the freelance Koolaid, and there is no going back to turning over my schedule to someone else.

Here’s what I came up with when I really looked at what has tempted me back into the world of clinical practice:

1. This is the right department – even though I am trained as a generalist, I’ve actually been hired by a surgical department to function as a consultation specialist with a specific group of patients that I have quite a bit of experience with.  This so far appears to be a much better fit for me than trying to cram my work profile into a general pediatrics department.  I am thrilled at the prospect of leaving the primary care stuff up to my peers (who enjoy it and therefore probably do a much better job of it than I would anyway), so I can focus strictly on the specialist issues.

2. This is the right place - when my husband and I arrived here 2 1/2 years ago, we moved into a neighborhood that just happened to be located almost exactly halfway between two major cities, both with very strong academic medical centers.  I certainly couldn’t tell one from the other when I arrived.  Having worked in both communities over the past 2+ years, it’s become extremely clear which center my philosophies and ethics align with better.  Lucky for me, the one I’m going to be working for is a little closer and has a much better traffic pattern, among other things.  :)

3. This is the right time – I’ve had over two years to establish myself and build my reputation in the community, as well as make strong connections with other resources.  This job is a natural segue into continuing to build on those connections, and establishing a bridge between the center and the community that currently doesn’t currently exist.  I’ve also had time to recover from the worst aspects of my previous job, and actually miss what I did love about practicing medicine.  This opportunity really arose very organically – I certainly didn’t force the issue when the time wasn’t right.

4. These are the right people – I suspect that this may be the most important factor of all.  The people who have hired me already had an interest in starting up a program, and just didn’t have the right manpower on hand to do it.  They clearly want this to work.  They recruited me (nice dinner with wine included), met all the requests in my proposal, and have already designated support including a dedicated coordinator, dedicated nurse, designated exam room, and corner window office, despite the fact that I have yet to sign my contract.  And just for the record, I signed on for 40% more than I was making at my previous hospital.  I realize it’s not exactly an “apples to apples” comparison since my job description will be radically different, but in the end it’s still me bringing home a paycheck that’s a lot less anemic than before.  My chairman is also very laid back – he’s the kind of guy who hires talented people to do their job and then backs off and lets them do it.  So far everyone I’ve met in the department is a clear testament to this, and have been nothing but lovely.

Of course, it’s still the honeymoon period – we’ll see how I feel when I’ve actually been working for a few months.  But it’s certainly a very healthy start.

More to come…..

Making the Jump: Part 1

I took this photo from the window seat on a flight I was on last year.  I don’t remember where I was going or why (I fly a lot these days).  I just remember looking out my window and seeing this spectacular cloud line that looked so solid, it was almost like you could step out onto it and not fall through.  Kind of like a leap of faith, if you will.  ( I settled for grabbing my iPhone and snapping a picture.)

I’ve had a number of blog followers at this point ask me to write about my experience in making the jump and leaving clinical medicine.  Which of course prompted me to think about exactly how it happened.  That’s the one thing about blogging – you really have to go back and mentally trudge through the muck again if you want to be able to write about it in any convincing detail.

I think it’s important to say before I start any of this that my story is definitely not some sort of equation for escaping a career that makes you miserable.  I had a very specific set of circumstances (some fortunate, some created very deliberately) that allowed me to make a break from an eleven year career and start over.  While I certainly hope there are pieces of my experience that you may take away that allow you to gain some insight into your own lives, by no means is this a “Lumi Says” advice column.

In thinking a lot about what exactly led me to leave my career, I thought a lot about the factors that went into that decision.  I found myself going way back into much earlier parts of my life – parts that I though wouldn’t necessarily have any bearing on my adult decisions now.  What I realize is that, essentially, my decision to leave clinical medicine boiled down to an absurdly simple math equation:

Past Choices + Present Choices = Future

I know, this is about as satisfying as when the supercomputer at the end of the Hitchhiker’s Guide to the Galaxy, after 7.5 million years of calculation, spit out the Answer to the Ultimate Question of Life, the Universe, and Everything as….42.

I think the reason that this equation is so important to me is that I’ve noticed as a work culture, we put a tremendous amount of stock in our present choices, and woefully ignore the impact of our past actions.  That’s not to say that you can’t escape a terrible childhood and grow up to be a successful adult.  I just think that when we feel stuck, we tend to focus almost exclusively on our present circumstances, and not what led us to this place. Our past, while in the past, has consequences that actively affect us in everyday life, and to ignore this fact leaves us with a very incomplete (and unsatisfying) picture of our life situation.

THE PAST

In my situation, there were two major factors that had a tremendous impact on my flexibility in changing careers.

1. My husband and I have no children.  For those of you who either have no children or have been living under a rock your entire lives, children are a very real responsibility in life, both personally and financially.  If you are considering making a large career change, it is obviously much less risky if you are only accountable for your own expenses than if you are supporting five children under the age of twelve and simultaneously trying to save for college.  That is not to say that it can’t happen.  It just requires much, much more in terms of planning.  And by the way, there is nothing more that I resent than hearing someone scoff at my situation and say, “Well, that’s easy for you – you don’t have any kids.”  Please don’t use your kids as a weapon – it’s disgusting and not very parent-like.  And while we are at it, unless you had an extremely traumatic experience in your life, I seriously doubt anyone held a gun to your head and forced you to conceive a child.  Again, these are past decisions that factor enormously into present circumstances.  More about that in a minute….

2. My husband and I are both very judicious about money.  More importantly, we were long before we ever met each other.  We both attended in-state schools undergrad, which back in the early 90′s meant our parent could actually afford to pay for our education without taking out school loans (I know kids, times have changed.)  We also both attended an in-state school for our graduate studies: him on an educational trust from his grandmother that completely covered his costs since he was an in-state student, and me with an educational grant that I had applied for and won at the beginning of medical school.  What this boiled down to is that neither one of us brought any real educational debt to our relationship when it started.   

Flash forward to out lives now.  I said we were judicious, I didn’t say we were cheap.  The bottom line is that through our entire relationship, we have talked openly about what we want financially in life, and have helped each other to make good decisions all along the way about saving and investing.  Also, while husband loves cars, his “fantasy” car is more along the lines of a Mustang than a Porsche that costs as much as a house.  And I am definitely not one of those girls with a closet full of Jimmy Choo strutters.  It’s just who we are.  Not only are we compatible, we are financially compatible.  So the compounding of 16 years of collaborative good decision-making has left us with a house paid-in-full, two cars paid-in-full, and absolutely zero credit debt. We pay off our credit card balance every month.  This is not all just luck.  This is a combination of fortunate circumstances and hard work.  Our past financial choices have led us to a present that allows us an extraordinary measure of flexibility when it comes to things like career change.

The bottom line is that our past choices were influencing our future long before we ever knew they were.  You of course can try to tell kids this, but they have to figure it out for themselves a they grow up.  I happened to meet a life partner who was extremely sensible about money, and together we made even more sense as a couple.  We’ve made some good financial investments together, and live a very comfortable, debt-free life.  This is not just chance, or something to get angry over if it is not your particular situation.  It is a critical combination of fortune and wise choices.  And it definitely played into my ability to change careers eleven years into the field.

THE PRESENT

So this is the meat of the story.  Two years ago I decided to leave my position as an academic physician at a well-known University hospital.  At the time, my present day (which was, as we’ve established, an outgrowth of my past experiences) was an interesting amalgam of situations.  I had no children, and while I was a physician, my husband was clearly the primary breadwinner in our relationship, complete with insurance coverage.  Financially, I was certainly in a place where if I needed to make a significant change, I could.

My dissatisfaction with my job had building at a slow burn for several years.  I started bright-eyed and shiny coming out of residency, as most of us do when we finally finish all of our training.  I was working in academic medicine, which I cherished as an opportunity to work with students and residents and have teaching be a regular part of my job.  I had my own clinic, and it grew and grew over the years.

Eventually, though, the shiny wore off, like it does for all of us, and was replaced with a cold dose of reality.  In my case though, I also happened to be working in an extremely dysfunctional system.  All systems, to some effect, put the “fun” in dysfunctional, but my hospital was a really unique place when it came to devaluing its faculty.  The hospital functioned in an “eat what you kill” model, so primary care departments like mine suffered.  The surgical subspecialties were constantly bringing in money hand over foot, and therefore had budget to actually pay their faculty what they were worth (or close to it).  Primary care departments NEVER make that kind of profit – our value lies in that we provide a solid patients base so that the specialists have patients to work with.  But that doesn’t translate into direct dollars for administrators, and so we are left to work with whatever marginal profit is left at the end of the year, if any.  In the six years I was an attending physician at my last hospital, I (along with my department colleagues) received a TOTAL of a 4.4% raise.  There was no cost-of-living adjustment for us.  That was it because that’s all the department had to work with.  Not a really sustainable economic model for retaining staff.  Especially at an institution that already paid us on average 37% less than our colleagues across town (MGMA 2011 Physician Compensation Survey).

So as my clinic grew and the department continued to cut staffing more and more, I found my daily job description looking less and less like medicine, and more like administrative work I certainly had not trained for in medical school.  I spent hours arguing with insurers, as we only had one managed care specialist for the entire general and subspecialty clinic.  We switched to a new EMR system that, despite having a tremendous amount of input from the faculty about what they needed, was one of the oldest, cheapest, and inflexible systems available.  I spent many nights charting at home until 11:00pm so that I wouldn’t get too far behind.  Our scheduling system was from the dark ages, and constantly ended up with patients overbooked, bumped, or just dropped from the system.  Angry patients were a given that we walked into work ready to face every day.

I would say I tolerated and tried to internalize this every-growing disintegration of the job I loved for a good two or three years.  After all, guilt and sense of obligation can go a long way, and as physicians we often have an overdeveloped sense of both.  But I was unhappy.  I started resenting having patients on my schedule (wasn’t that the whole point of me being there?)  I would secretly rejoice if a patient didn’t show up for their appointment, as it would free up my schedule for a few blissful minutes.

The day  I decided to resign was one of those days where I experienced what can only be called a shocking moment of clarity.  I was running around as usual, doing things that weren’t medical, getting yelled at by patients that weren’t even mine, and trying to keep my hair from completely catching on fire.  In the midst of all this chaos, I got a message that one of my patient’s parents had frantically called saying that they were at their child’s specialist appointment now, but the authorization form I was supposed to fill out for them hadn’t been sent to the specialist, and now they were in danger of having to pay for the entire visit themselves or lose their spot.

I knew I had filled out the form personally several weeks before the appointment date, and had placed it in our “Stat Fax” box (STAT in this case usually meaning “Some Time After Tomorrow”).  Still I figured a 2 week heads-up would have been enough.  I went to talk to Miss Lucy, who was the staff person who had been working in the department for the past 30 years.  Miss Lucy had essentially been marginalized to running the fax machine as her entire job, rather than develop a plan for her resignation when it was realized that she could simply not keep up with all the technological changes that were happening in the department.

I asked Miss Lucy what happened to the fax I put in the box two weeks ago.  She stared at me blankly.

I asked her again, and let her know that now this had become my problem as I had a panicked parent on the phone at the specialist office right now.

Miss Lucy went over to a three-foot stack of papers on her desk, and started muttering, “I’ll find it for you, I’ll find it for you.”

I’m sorry Miss Lucy, is that pile of papers stat faxes you HAVEN’T SENT YET?!?!??!?!?!

It most certainly was.  Apparently, Miss Lucy’s method for dealing with faxes that needed to be sent out immediately was to move them out of the box and onto her desk, which would at least make it look like something had been done with them.

I nearly swallowed my tongue.  How much other time-sensitive information was in there?

Seeing as how I had no assigned staff to help me, I had to try to coordinate the specialist office sending me another authorization form so I could fill it out on the spot and send it back.  While I was doing so (and getting more and more behind on my patient panel), Miss Lucy suddenly burst out of the back with the paper and a triumphant smile on her face.  ”I got it, Dr St Claire, I got it!”

Wonderful.  Give it to me.

“Oh don’t you worry Dr St. Claire, I’ll take care of this for you this afternoon.”

THIS AFTERNOON?!!?!!!?!??  Clearly, despite the numerous conversations I had with her about the time-sensitive nature of this issue, she was going to go PUT IT BACK IN THAT GOD-FORSAKEN STACK OF FORMS.

I told her to please give me the form.

Again, the blank stare.

“Miss Lucy, your lack of organization has made this my problem, and it stops now.  Please give me the form.”

Slowly, she handed it over to me.

I walked over to the fax machine, fuming, punched in the numbers, and sent it myself.  It wasn’t that this task was “beneath” me – I’ve self-faxed more times than I can count because it was just easier and saved some time where it was needed.  This was different.  This was how my clinic ran every single day.  And it was at the expense of its patients and its physicians.  And it was just supposed to be ok with everyone.

I sent the fax, and spent the rest of the day trying to dig out from getting behind on my patient panel.

I then walked into my office, shut the door, and sat down in my chair.

I tried to envision myself working in that system for the next twenty years.  It made me sick to my stomach.  Literally.  I couldn’t even envision myself there for the next two.  How was I supposed to make a career out of this, when I was constantly being punished for the most trivial molehill inadequacies blowing up into mountains every day?  How could I run a clinic that grew and grew every day, and yet my support staff had already become nonexistent due to “budget constraints”?  How could I thrive in a place where my administration really didn’t care if I lived or died?

I sat in my chair for what felt like a long time.

And then I picked up the phone and called my husband….

Physician Know Thyself

I’ve been thinking a lot about Kathy Caprino’s article that I mentioned in a prior blog post (“Guilt Is Not A Career Platform”). The issue of not knowing yourself really stuck with me. I was actually chatting about it with the hubby the other day, and he asked me, “Well who DO you know in medicine who is really happy with their career and really knows what they want??”

What an outstanding question.

I thought of course I’d immediately be able to come up with a bunch of colleagues that were satisfied and happy in their work. Sadly, as I ticked off the list in my head, I realized that it was much harder than I thought. Most of my friends from my old department were wrestling with a lot of the same things I was, and weren’t winning the battle either.

But finally, it happened.

I remembered the dean of the medical school where I used to work, Gary, who may have been one of the happiest people I have ever met on the planet. This guy literally whistled while he worked. So I asked myself, what was it exactly that he had going on that the rest of us were missing?

And the answer I came up with was that this man took nosce te ipsum to a whole new level.

Gary certainly was as busy as the rest of us, if not more so. In addition to being an extremely active and involved dean (with all of the administration and red tape that comes along with the job), he also still held clinic weekly and carried a regular patient load. Gary had every right to be cranky, put-upon, and unhappy. Except that he wasn’t.

I think Gary had simply found the absolute perfect career for himself.

Gary was the kind of dean who inspired even student he met. He loved to teach. He grabbed teaching moments every chance he got. He personally sponsored an annual award ceremony that acknowledged the best teaching residents in the hospital. Illuminating medical student’s lives was his passion. And he took it upon himself to truly know all of them, every year. They absolutely worshipped him, and he inspired them to become great doctors. But it didn’t stop with his students. He had the same effect on his colleagues. We all wanted to be better doctors because of the way he made us feel. His knowledge and his presence lit up a room.

But medicine was not Gary’s entire existence. He was apparently a real fishing enthusiast too. The only reason I even knew this was because of a random encounter I had with him at the hospital.

I was still a resident, and I had been on call Friday night in the ICU. It had been a really intense call night, and my head had not even come close to touching a pillow. When I was finally free to go home on Saturday afternoon, I stumbled out to the parking garage, squinting in the bright sunlight, to find that my car was gone.

It took me a few minutes in my post-call fog to figure out what had happened, but I finally remembered that I had been forced to valet my car on Friday because the garage had been so packed (this was unfortunately a common occurrence). Over the weekend, that particular garage wasn’t manned, so the valets moved all of the cars over to a central garage where an actual person was working.

I realized I was clear on the wrong side of campus, and started exhaustedly trudging back the way I came, hoping that my car would indeed be in the main campus garage. As I dragged myself back up the hill and passed the Medical School, who should come bopping out but Gary. In full-on fly fishing vest, waders, and floppy hat complete with pinned-on lures.

“Hey Lumi! Where you headed?”

I said I should ask him the same thing.

“Oh, I’m off to go fishing – I go pretty much every Saturday. It’s great just being out there, even if you don’t catch anything!” Truly, the man’s optimism was mildly nauseating.

I asked him what he was doing at the medical school.

“Oh, I like to come in on Saturday mornings if I can, just to get some stuff done. It’s nice and quiet.” (So the man voluntarily comes in on his day off just to catch up on “stuff”.) “So where are you headed? Are you getting out of here?”

I said I was trying, but I hadn’t exactly located my car yet. I told him about the valet situation.

“Yeah, it probably is in the other garage. Hopefully you’ll get home soon – you must be exhausted! But listen, if for some bizarre reason it’s not there, here’s my cell number. Just give me a call and I’ll make sure you get home.”

This is how Gary was every single day. He loved his job. He loved stuff other than his job. And he knew himself. You can’t fake that kind of enthusiasm and kindness for very long without going completely insane.

I drove home from work yesterday after a very long, hard day, and was smiling because I felt so good about my job. For a long time I didn’t realize that you can actually enjoy those really tough, draining days. And maybe you should be able to enjoy some of them. I am knowing myself better every day.

I hope Gary would be proud.

Guilt is Not a Career Platform

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Recently, I read a very interesting Forbes.com post by Kathy Caprino, entitled “Why You Remain Stuck in a Career You Hate.” In it, she gives eight outstanding reasons why those of us who are unhappy in our careers remain paralyzed and unable to move. The first reason on her list (“You Don’t Know Yourself”) resonated strongly with me. It took me eleven years in primary care medicine to come to the conclusion that I just don’t like being a primary care doctor. It’s not a good fit for my personality or how I tend to function in a work role. I’m much happier in a “specialist” model – where I can take more time and function in a niche rather than trying to cover a broad range of things in a very limited period of time.

This is just a simple fact I had to learn about myself. It’s not a judgment about the importance of primary care versus other specialities. On the contrary, I have enormous respect for my colleagues who are primary care providers and do it well. I think they have one of the most challenging jobs on the planet.  I just needed to do enough introspective searching to finally admit to myself that I wasn’t in the right field.

But why did it take me such a long time? The immediate obvious answer is that for those of us who spend the better part of our lifetime training for a specific career, it’s a hard pill to swallow to admit that maybe that career isn’t exactly the best one for you. Especially if you are one of those types who was born knowing you wanted to become a doctor/lawyer/etc. But, as I’ve alluded to in some of my other blog posts, I’ve never been one of those people. I’ve also never really viewed being a physician as a critical part of my identity. I am a person first, who practices medicine second. I know that is not the case for everyone, and that’s the point. We are all different.

In really taking some time to figure out what makes me “tick” as a career person, I came to realize something very important in the months leading up to my eventual resignation from clinical medicine. It turns out that I am one of those self-masochists who loves to turn a career’s worth of guilt inward. I was the stereotypical worrier, wondering what would happen to my patients. If I left, who would take care of them the way I did? How would they get what they needed from someone who didn’t know them like I did?” Looking back, these “guilt scripts” held me hostage for years before I finally took a good hard look at what was preventing me from being happy in my work.

It was actually the fiancé of a friend of mine who inadvertently helped me break through the last of my career shackles. My friend was a nurse practitioner in the clinic I worked in, and the two of us developed a friendship borne out of commiseration. We would often get dinner or hit the local bar after clinic was over and just wallow in the injustices of our work environment. We even had our own little book club so we could have some kind of pretense for getting together. We’d talk about the book for about three minutes, and then the conversation would immediately devolve into a first-class bitch session.

One day her fiancé happened to join us for dinner. He listened to us talk about how trapped we were working for an institution that refused to listen to its employees, and imposed all sorts of inappropriate constraints on us. We bemoaned how powerless we were to make change, despite the fact that we were two of the most outspoken faculty in the clinic. We complained about the unbelievable inefficiency and suboptimal level of care in our clinic due to administrative decisions that clinically left our hands tied.

After this went on for about half an hour, he looked at both of us and then asked quite frankly, “So why do you continue to work there?”

My friend and I of course had all sorts of excuses. Our patients needed us. No one else knew the issues our patients faced as well as we did. As I listened to myself spouting off 101 reasons why I couldn’t leave, I realized I had enough career guilt on board to fuel a Catholic mass for three weeks.

His question stuck with me though. He had planted a seed, and over the next several months it germinated into a big, blooming flower. Eventually I had to admit to myself that my patients somehow had found medical care before they met me, and they would after I left . Would it be the same medical care that I provided them? No. Would they get worse care after I left? Possibly. Or maybe someone would come along and do a better job than I had. Regardless, they would not be left lying in a ditch somewhere. Sure, they would miss me. I have several families that I still keep in touch with by email after having left clinical practice, and they do miss me. But they also are very pleased to hear that I am happy and thriving in my new work.

With due deference to Kathy Caprino, I respectfully submit Reason #9 for her consideration: Guilt Is Not A Career Platform. Certainly not for a fulfilling career anyway.

~lumi

RELATED LINKS:

A Good Way to Measure What Works for You

On Leaving Medicine Part 2: Passive Parenting

It’s ironic that I left clinical practice for one of the very same reasons I entered into it in the first place: families.  Don’t get me wrong – I still love working with families. They are a key to successful practice in medicine, and are the cornerstone in clinical family and patient-centered care.  If you haven’t checked out the Institute for Patient-and Family-Centered Care, I highly recommend it.  (And I have taken all the work out for you by providing this lovely hyperlink.)  Families are a huge reason I specialized in pediatrics: I loved the idea of nurturing change and providing education to a group of people that have tremendous influence on a child.  Children do not grow up in vacuums.  Real change and intervention has to happen with the caregivers.  And many of the families I worked with over the years were gracious, kind, and motivated in caring for their children.

I wasn’t naive enough to think I was going to have a mind-blowing experience working with every single family in my clinic.  But there were some parents that really caused me to struggle immensely in my practice.  Surprisingly, it wasn’t the aggressive over-parenters that really got to me.  Sure, I had my issues with helicopter parents who would come in demanding some brand new test they saw on TV be run on their (healthy) child so they could confirm exactly what was wrong THIS INSTANT.   Never mind that the test cost $1500, took seven weeks to run, and was intended for identifying illness that only occurs in populations that regularly ingest raw brains as part of their diet.  Somehow, I always managed to eventually find a common ground with these parents and figure out a way to meaningfully collaborate in taking care of their kids.

My true achilles heel lay with the parents who were the exact opposites: The Passive Parents.  These are the folks who simply weren’t that actively involved with parenting their children.  It happened for a variety of reasons.  Some just weren’t interested in parenting (despite that they were, in fact, parents.)  Some decided to twist the Montessori educational method for their own purposes, and insisted that children learn from the world and each other, so that they were actually doing harm if they ever ran interference where their kids were concerned.  (Hey genius, if your kid learns that his old sister can bully the hell out of him and you will stand around and watch and never set any limits for anyone, you’ve done a fabulous job teaching your kid learned helplessness.  Way to empower your child.)

But my ultimate nemesis were the parents that were actually afraid of their own children.  Like somehow standing up to a pint-sized version of themselves and actually saying “no” once in a while was the most terrifying prospect they would ever face.  I’m not even really talking about parents whose children have already turned into teenagers run amuck and have developed Conduct Disorder and like to set fire to things – that is a very serious concern.  The parent’s I’m talking about are the ones who can’t face down their elementary schooler.

I wil never forget one family in particular I took care of in my clinic for several years.  ”Jack” and his mom came into my clinic for the first time for Jack’s six year-old well checkup.  I heard about Jack before he ever got back to my exam room.  The nurses actually came to warn me that he was terrorizing the front waiting room, and that the toys (that were actually there for all the children who were waiting to be seen) were scattered to the four winds.  Jack apparently didn’t do very well during the nursing screening either when he was getting measured and weighed – I heard the screaming all the way down the hall.

Eventually, Jack finally made it back into an exam room.  The frazzled nurse, who was actually quite experienced with “demanding” children, handed me the chart and wished me luck, saying that the mom was going to be no help.  I took a deep breath, turned the handle, and entered the room.

It was the “feeding after midnight” scene straight out of Gremlins.  Jack had dragged a chair across the floor, used it to climb on top of the sink, and had proceeded to pull all of the plastic basins, boxes, and gowns out and throw them all over the floor.  His mother was sitting like a stunned sheep in the corner of the room, too petrified to say anything to her son.

I immediately addressed her, and let her know it was dangerous for her young son to be standing on top of the sink, and she should probably retrieve him.  She stood up, walked across the room and picked up her son, and timidly said something to the effect of, “now Sweety, you really shouldn’t be climbing on top of things.”  Whereas Jack promptly turned in her loving arms, looked at her, and smacked her dead in the face.

I realized that I was going to get absolutely no help from this woman during the visit.  So I asked her to please put Jack down.  She did and scurried back to her chair in the corner. I squatted down so I was eye level with Jack, and we just looked at each other for a long moment. I then addressed him in a gravely serious voice, but making sure that I snuck in several glances at his mother to let her know I was addressing her too.

“Jack, I don’t know how you do things at home, and maybe no one explained the rules about the clinic here to you, so I’m going to do it now to make sure you understand.  In my clinic, we never, ever, hit another person.  Got it?”

Jack stared at me with a curious look, like this was the first time in his life he had ever heard something resembling a limit, and was trying to digest it.  We sat there like that for a few seconds while he processed.  Finally he nodded and said, “I got it.”  The rest of the exam was a piece of cake.  If Jack started getting rowdy while I was getting information from his mom, I would simply remind him about the clinic rules, and he would stop.  His mom kept apologizing profusely for his behavior, looking all the while like she had seen a ghost (perhaps the Ghost of Christmas Parenting?)  At the end of the visit, she appeared so mortified that she could barely make eye contact as she hustled him out of the clinic to the car.

The best part was that apparently, all Jack’s mom needed was a bit of modeling to realize that she needed to get more actively involved in parenting her son, or he was going to end up jumping off a bridge when she wasn’t looking.  Six months later, Jack came in for a followup visit.  I saw his name on the schedule and admittedly cringed a little.  But something had happened in the interim.  When Jack came in to the office with his mom, I happened to be standing close to the front desk and he spotted me.  Wasting no time, he marched right up to me and said, “Dr. St. Claire, today I’m going to be really good.”  I high-fived him and he proudly went with him mom to the check-in desk.  His mother was beaming as if she had just won the Boston Marathon.  There were no reports of waiting room warfare that day.

Sadly, success stories like Jack were few and far between.  Most of the passive parents I saw in my clinic never really gained a sense of active parenting, and it certainly wasn’t a problem a physician was equipped to solve in a fifteen minute visit.  I suspect on some level that these kids might not have gotten as optimal medical care as they might have, had I felt I could actually collaborate with their parents and give them a care plan that they felt comfortable taking home.  I also worry about these kids growing up.  In the 1980s, Psychologist Diana Baumrind identified distinct parenting styles, with the “permissive” parenting style being most often associated with children eventually developing Conduct Disorder.

I have no delusions that I may get some blowback from some offended parents reading this blog who see themselves in my words, and that is perfectly ok.  I am not really interested in lecturing anybody on how to raise their kids.  Plus I don’t have to: the research and the outcomes speak for themselves regarding how our kids grow up these days.  The bottom line for me is that as a physician, I worked very hard for many years to partner with parents in order to provide the best possible care I could for their children. The parents who couldn’t, or wouldn’t, meet me halfway were the ones that unfortunately made my job impossible to do well.  I wish them all the luck in the world.

~lumi

RELATED LINKS

Rochester Sage: “I Want My Kids To Fail”

“Just”: The Ultimate 4-Letter Word

Over the past few years, I have realized that I have come to resent the word “just.” Certainly not in the civil sense of the word: social justice is the driving force behind virtually all the work I do these days. I am talking about using “just” as a qualifier. As in, “Oh, I’m just the medical student,” or, “He’s just a nurse.” We use it blatantly as an offense against others, and more overtly to undermine how we feel about ourselves. That word has come to mean that in some way, you are not educated enough, not qualified enough, or not worthy enough.

It has been really interesting for me in the two years since I left clinical medicine to pursue a decidedly non-traditional career path. I mean, who finishes high school, college, medical school, and clinical residency and then eventually leaves the job they actually trained to do? Here’s the secret about all that: your life experience is critical NO MATTER what road you take. I have been extremely successful so far in developing my new career, and I would not be doing nearly as well as I am and getting the high-profile work I am without my past clinical experience. It gives me credibility, knowledge, and perspective that make what I have to offer unique.

What I have quickly come to realize though, is that while I am extremely comfortable with having taken on a new job identity, a lot of my colleagues are not. The “just” word gets batted around constantly.

“But aren’t you bored being just a consultant?”

“Isn’t it weird being just an interpreter instead of a doctor?”

First of all, I never stopped being a doctor. There are thousands of us who have completed medical school and earned our MD degree (and many who finished clinical residency) who have taken detours to explore other areas of work. Usually they are related in some way to medicine, but don’t necessarily involve direct patient care. And guess what? The M.D. Police have still not shown up at my door to take away my degree. The last time I checked my business card, those two little letters after my name were still there.

Secondly, and perhaps this is the social justice beast in me rearing its ugly head, I can’t think of a single meaningful job that I would ever feel comfortable putting the word “just” in front of. Think about what the act of gainful employment provides for us as individuals. It gives us a sense of worth and need. It puts food on the table. For some of us who are struggling with temptation, it keeps us honest and clean and helps us resist activities that might lead us to a place of total self-destruction. Doctors would be nothing without nurses to actually put their plans into real action and physically take care of patients. And just because you don’t like someone’s job or think that it is particularly challenging, imagine what your life would be like if the trash collector simply stopped coming to your house. Not pretty.

I’ve been thinking a lot about “just” in the past couple of years since I switched my career horses in midstream. Not because I’ve had to wrestle with it at all on a personal level. I have more peace and joy in my career now than I can remember over the last decade. It’s really more about the reaction it draws out of other people. Usually it’s people who have made decisions for themselves that they don’t necessarily feel great about. But for whatever reason, they feel compelled to stick with their decisions. I tend to make these people really uncomfortable. I think it’s because my decision to follow an unorthodox path and find my career happiness again forces them to examine their own decisions more closely. And sometimes they don’t really like what they find. Sometimes they are truly stuck because of financial obligations, and are miserable but just don’t see a way out. I make them unhappy just by being me and feeling fulfilled and standing in the same room with them. Sometimes people are stuck out of fear, and my lack of fear and my willingness to embrace risk-taking makes them feel bad about their own paralysis. We are natural comparers as human beings. We are always looking at what the other guy is doing, and constantly trying to see if we measure up.

Mostly though, it’s other physicians who have the hardest time with my decision to leave clinical medicine. I think a lot of this has to do with the fact that there is a strong tradition of hard-won success in medicine. The educational road to becoming a practicing doctor is very long and very hard. For many people, there is also an enormous identity piece. Some people are doctors 24/7. I don’t mean that they live in their offices and never go home. I mean these are the people you will meet at a party (where there are no patients, no white coats, and everyone is drinking wine and eating little puffy hors d’oeuvres), and they will introduce themselves to you as “Dr. So-and-So”. I don’t have particularly strong opinions about whether this is appropriate or not, but it’s something I have never been able to relate to well. I did not come out of the womb knowing I was going to be a doctor. I am not one of those people who absolutely cannot imagine themselves doing any other profession. (Clearly – I have imagined myself right into another line of work.) For some people, being a doctor is the end-all of their identity, and they are not complete people without it and the respect and honor it (rightly) deserves. So these folks are the first ones to ask me how I can possibly be happy just being a consultant, when I could be a doctor?!?

I just came home from a conference where I had the opportunity to escape for lunch with a colleague who is a wonderful friend, and someone I don’t get to see as often as I would like. We were having a very energetic conversation about all the work that lay ahead of us and how motivated we were to be doing it with committed and passionate people. At one point, I was telling her about some of the new opportunities that had come up for me through the conference, as well as some exciting new job opportunities at home, and the fact that I also have been seriously committing time to writing, which has made me eternally happy. I must have looked like some blissed-out kid who had just eaten an entire box of Twinkies (before the vomiting started anyway). My friend looked at me for a long moment, paused, and simply said,

“My dear, clearly you were never meant to be just an MD.”

There it was, that “just” word again. Except this time it had a completely different meaning. It was obvious she hadn’t used it in the sense that being a physician is a lowly occupation, and I could certainly do something more quality with my life. No, she meant it in the purest form of the word. She was talking about scope and self-limitation. Why only be an MD? Why not use your skill set in new and unique ways to address issues of social injustice? It was such a pleasant shock for me to hear someone use that word in such a positive and fitting way, it was all I could do not to leap across the table and tackle her with a huge hug.

Betty Friedan, the famous early feminist trailblazer and author of The Feminine Mystique, once spoke about how different our lives would be if we simply knew early on that we were going to have three or four different careers throughout our lives. If somehow that were the norm, how liberating it would be knowing that at any time, you could go ahead and start gaining the skills and education to do something new and exciting with your life.

I know just how she feels.

~lumi

On Leaving Medicine Part I: Managed Care Impositions

There are an awful lot of reasons that led up to my eventual resignation from an eleven year career in clinical medicine.  I don’t know that any one of them is more important than the other (it really just depends on which day you ask me).  One that stands out for me though as a universal problem shared by millions is Managed Health Care, and the imposition it has posed on physicians and patients alike is enormous.  What happened to health care in this country anyway?

A BRIEF history of managed care:

The origins of the first managed care efforts in this country date back to the early 1900′s, when prepaid physician services started showing up in a few select industries and health care organizations.  In 1947, the physician-run American Medical Association got walloped with an anti-trust violation conviction for their efforts to limit physician involvement with group health plans.  The movement gained momentum and really got some teeth when the HMO Act of 1973 was signed into law by President Nixon (way to go, Dick), which used federal funds to promote the growth of Health Maintenance Organizations (HMOs).  The backlash really caught up in the late 90′s, when US per capita spending started to rise again, despite the mission of managed care to reduce heath care costs.  US healthcare expenses continue to eclipse the national income, and have been increasing approximately 2.4 percentage points faster than the annual GDP for the past 40+ years.

Ironically, while the whole point of managed care was to reduce healthcare expenses in this country, insurance company executives have continued to earn grossly exorbitant salaries.  The top executives working at the country’s five biggest for-profit health insurance companies earned compensation of almost $200 million in 2009.  Cigna insurance company paid its outgoing and incoming chief executives a combined $136.3 million that year.

So, you ask, what do we have to show for all this?

Booyah!!!  We suck!!!

Now you have to layer on top of this healthcare cost crisis the fact that doctors have really had to change the way they practice medicine.  Managed care means less time spent directly with patients, and more time spent on non-clinical activities (i.e. paperwork).  The  2011 Medscape Physicians Compensation Report generated survey results from almost 16,000 physicians across 22 specialty areas regarding income and practice parameters.  Primary care physicians have the shortest access time per patient, with a median visit time of 13-16 minutes per patient.  (For the record, pediatricians averaged more patient visits per week than any other specialty.)  17% of primary care docs spent more than 20 hours a week on paperwork and other non-patient activities, and less than half of primary care physicians would choose to go into primary care again if they had the chance to do it all over again.

Quite honestly, this turns my stomach.  And I already got out of clinical practice.

I remember my own horror stories quite vividly.  Like the day I spent SIX HOURS on the phone with an insurance company trying to get one of my patients a badly needed MRI.  It was my administrative day, and I realized that this company’s strategy was to walk you through a twenty-minute phone tree, and then conveniently “drop” the call a few minutes in once you finally connected with a live person.  It became a point of pride that day.  I put the speakerphone on, and did my charting and admin work for six hours while alternatingly listening to hold music and getting hung up on.  Finally, in the end I wore them down and they relented and gave me an authorization code for the scan (the call being conveniently disconnected half way through my receiving the authorization number and necessitating yet another call back.)  Apparently, they were quite nasty to our billing specialist who had to talk to them to get the final information, like I had somehow done something really, really selfish in getting my patient the procedure he needed.  And just for the record, it was one of only two MRI’s I ever ordered as an attending physician, lest you think I was somehow ordering these tests willy-nilly and eating up all our healthcare dollars.

I also had one insurance company deny authorizing my patient an EpiPen.  If you don’t have any experience with EpiPens, they are automatically injecting syringes pre-filled with epinephrine that EpiPenpatients carry with them who have life-threatening allergies to things like bee stings, peanuts, etc.  They keep people from dying.  I could not imagine on what planet and in what solar system an insurance company would have a sane reason for denying a severely allergic patient one of these.  And the worst part was they absolutely had to talk directly to me about it.  They couldn’t discuss it with one of our residents, our nurses, or our nurse practitioners.  I had to take time out of my excruciating schedule to have a lively chat on the phone about why it was important for my patient not to croak.

Pardon my language, but this is a f**king crime.  I did not pay a fortune and spend four years in medical school to be trained on how to deal with the insanity of managed care.  And I don’t think my patients would have wanted me spending precious time learning how to appropriately fill out a prior authorization form, when I could be learning about medical disease processes.  Yes, people are specifically trained to deal with managed care, but often enough the insurance companies make demands of us that they simply won’t accept from other staff.  And if we don’t comply, our patients are the ones that pay the price.  If I put my foot down and say it’s inappropriate for an insurance company to require I give a pharmacy my DEA number for a non-narcotic antibiotic prescription just for tracking purposes, my patients simply won’t get the medication they need.

Having recently retired myself from clinical practice, I will be the first to admit I miss my colleagues.  I desperately miss my patients (well, most of them anyway).  But I don’t miss this.  Not for one solitary moment.  My heart goes out to my colleagues who are still trying to practice actual medicine in the face of mounting adversity.  Keep fighting the good fight.

~lumi

RELATED LINKS:

Why An MRI Costs $1,080 In America and $280 In France

Survey Shows Americans Pay a Lot More for Health Care

Physicians for a National Health Program (PNHP)

Why Your Doctor Thinks You Suck

So I was chatting with a friend of mine (also a doctor) today who has a lot more experience with blogging than I do.  Actually, 97.2% of the free world probably has more experience blogging than I do, so that’s not really saying anything, but I value her opinion tremendously.  She had read my blog, and gave me some great feedback and helpful hints.  Then she hit me with something that was totally unexpected.  She said, “I really like your blog, but your posts aren’t opinionated enough.”  And in many respects, I have to agree with her.  The last thing I want to do as a blogger is simply report what is already public information.  Isn’t the whole point of doing this to get your opinion out there, and then put on your big girl pants and hear what the rest of the world has to say about it?  This blog is for my friend Collette, and I make no excuses for shamelessly pilfering her fabulous title for my post.

One thing that I remember vividly from my days of primary care practice were the patients who made me cringe when I saw their names on my schedule for the day.  Specifically speaking from a pediatric perspective, I’m talking about patient’s parents.  Sometimes it was for obvious reasons – I mean, who likes chronically angry people?  But sometimes the reasons were more subtle, but just as oppressive.  Don’t get me wrong, there are plenty of jerk doctors out there too who think that their patients exist simply to make their lives miserable.  But there are definitely some specific folks who elicit groans of actual pain when their doctors see their names on the patient list.  After thinking long and hard about what it was exactly that made these people so excruciatingly difficult to deal with, I came up with a list of some of my favorites.  You may love it, or hate it, or take the easy route and just assume I’m burned out and bitter.  A few of you may see yourselves in these descriptions.  And if you do, I hope it makes you very uncomfortable, because that means that you care about what I think and perhaps might even consider how you act the next time you visit your doctor.

1. The Entitled Professional:  These folks are a lot of fun.  They virtually always have a terminal degree, and the vast majority of the time, they are lawyers.  They love to come into your office and make veiled threats by throwing important names around, and how they have so-and-so political figure on their speed dial.  Their time is always more important that yours – they throw an absolute fit if they are not accommodated exactly at their scheduled time, but are perfectly content to show up 30 minutes later and still demand to be seen.  They also like to come in with articles they have downloaded off the Internet and wave them in your face.  I remember one mother who came in having printed out an 11 page article on sudden death risk in child athletes, expecting me to read it right there and have an in-depth journal club with her (while of course managing to do well checkups on both her kids in 30 minutes).  I certainly didn’t object to her being a well-informed parent.  In fact, I wish more of my patients had a decent sense of health literacy.  No, what I objected to is that, while she had taken the time to kill three trees to print out the article, she hadn’t actually read it carefully for herself.  Luckily, I already had, and was able to inform her that while the information was important, the study had been conducted entirely in Italy with a set of patients that had very different genetic and ethnic risk factors than American children, and that our standards of care had not changed.

I bet she’s also the same person that would throw the entire article in the trash, instead of recycling it.

2. The “1001 Questions” Patient: These folks come in with a list that is displayed ceremoniously at the beginning of the visit.  It is usually brought out from a pocket or a bag with a flourish, and is often folded about seventy-two times, so there is a grand production of unfolding this piece of paper in preparation for a reading.  Then there is usually some throat clearing or clothing adjustment, followed by a serious look and a proclamation of, “Well, I have quite a few questions for you today.”  To this day, I still don’t know where the VIP entrance to our clinic was in the building, but I knew there had to be one just for these people, because clearly the entered the building and our clinic without once noticing the line of FIFTY @#$%^&* PEOPLE trying to register at the front desk and spilling out of the waiting rooms.  They also don’t realize (really through no fault of their own) that bringing in a list of questions that looks like the Magna Carta  will actually distract their physician from focusing on what is truly important at the moment.  No matter how delicately and professionally I let them know that I would only be able to address their top two or three concerns that day, they inevitably looked completely crushed when they realized that I would have to leave the room in ten minutes to actually go take care of other people too.

3. The “I Can’t Be Bothered To Learn How This Place Works” Patient:  These patients are especially choice.  Despite the fact that they have been coming to your clinic for years, they can’t be bothered to learn anything about how the place runs. Consequently, they are always angry about something each time they come in for a visit. Often, it’s the exact same thing as last time, and even more often, it’s something I have zero control over fixing.  Yes, our parking garage is run by Satan.  Yes, it constantly takes at least an extra 20 minutes to find a spot or get the valets to park your car.  I too have the joy of parking in this garage, but somehow I manage to allot the extra time I know it will take to park my car, so I am not late as you were today and every other day you have come in bitching about the parking garage.   

My favorite was one father in particular who, every single visit, would throw a Grade A tantrum about being seen by a medical student or resident.  I worked in a teaching hospital, which means we were affiliated with a School of Medicine.  That we were an institution of learning was no mystery: the name of the hospital has the word “University” in the title, and was actually physically on the campus of the University.  This meant that students and residents in training would be part of the medical care team (this is how we turn students into the adult doctors who will be taking care of you when you are old!)  Yet every time this guy would come in he would rip the poor student or resident a new anal orifice, and demand to see the attending physician immediately.  Apparently, he had gained quite a reputation for this among the staff and even my colleagues.  When he invariably landed in the resident clinic I was supervising and started screaming in the hallway, I marched out of the attending room, walked up to him, and very publicly explained to him how a teaching hospital worked.  I also invited him to explore private practices in the area to see if those might be a better fit for his needs, as they would not have students and residents working in them.

One might think that my efforts to find this gentlemen the best fit for his needs might not go over so well with my administration, given that I was encouraging him to get with the program or get out.  However, the incredibly “progressive” thinking in my institution meant that they had crunched the numbers, and come to the realization that a new patient was worth far more money than a returning one.  A new patient history and exam are much more detailed (and therefore billed at a higher level) than the visit for someone already known to the system.  So as far as they were concerned, this guy could go suck it – there would be a brand new shiny patient to take his place who was worth a lot more.  Isn’t managed care medicine great!?!?

4. The Staff Abuser:  This is fairly self-explanatory.  These are the people who come in an scream bloody murder at each and every staff person they encounter.  Check-in staff, annihilated.  Screening nurse, bawled out.  Managed care coordinator, decimated.  But then somehow by the time I see them, they have miraculously transformed into the sweetest, kindest, brown-nosiest person I have ever seen.  As if I somehow managed to completely miss the Armageddon they just laid down in my waiting room, and I think they must be the kindest people I have ever met in the whole world.  Something about these folks in particular sickens me – the fact that you kiss up to me because I have an M.D. after my name makes me like you less, not more.

5. The “Why Do You Even Come Here” Patients:   I think these folks may be the winners as far as I’m concerned.  For the life of me, I never understood why they even came to the clinic at all.  They already had decided what they were going to do, they had no interest in any medical advice I had to offer, they never followed any instructions that were given, and then were stupefied when their kids would run into problems.  One family I worked with were staunchly against vaccinating their children.  This wasn’t new to me – there were plenty of families in the community I worked in who chose not to vaccinate their children for a variety of reasons.  (Whether I think this is a reasonable choice or not is another blog entirely….)

This family in particular made a huge stink every visit about not doing things that weren’t “natural”, which for them included not vaccinating their kids.  Every time I patiently reviewed the potential risks of not vaccinating with them, and had them sign a form stating we had discussed just that.  This went on for years, until the day one of the kids caught Pertussis (Whooping Cough), which he proceeded to spread to his entire unvaccinated family.  Pertussis is one of those illnesses that, while incredibly annoying in older children and adults, is actually often fatal in infancy, which is why we vaccinate against it and outbreaks are closely monitored.  The mother called me, horrified, to complain that the Department of Health had come to her home to investigate the mini-outbreak that had occurred there.  Well what on earth did you think was going to happen?

Not wanting to end on a completely negative note, I think it’s worth mentioning that for every type of patient I mentioned above, there was an equally lovely and appreciative person for whom providing medical care was a joy.  Too bad we can’t bottle those and save them for a rainy day.

~Lumi

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On Leaving Medicine: Intro

DISCLAIMER: The following blog addresses some very real issues regarding providing medical care in this day and age in the U.S.  Despite my struggles to reconcile my own feelings about practicing primary care, I still do and always will love medicine.  I cannot emphasize it enough.  I trained to become a knowledgable, compassionate, and competent doctor, and my love for that will never change.  It’s all the other bull***t that keeps getting in the way and messing things up.

It only makes sense that my first real post would address the huge dead elephant in the room.  At the age of 37, I took a big breath and completely walked away from my career in clinical medicine.  Obviously, I didn’t just wake up one day and decide to quit being a practicing doctor.  This was a heart-wrenching resignation that was made over many years and many countless attempts to fall back in love with being a practicing physician.  I also think it’s important to mention that I am not one of those folks who came out of the womb knowing I absolutely had to be a doctor.  There have always been other interests and talents in my life that have pulled at me in other directions, and I have never worried that the sun would somehow fail to rise in the morning if I decided to do something else.  I have shifted my horses in midstream, become my own boss, and am doing a combination of medical consulting and foreign language interpreting, and quite honestly cannot remember a time when I have been happier in my work (more on that later….)

Still, what was it exactly that lead me to basically (and with much relief) walk away from what appeared to be a thriving clinical career and throw all my colleagues into an apoplectic fit?  The answers do not only belong to me, but to a startling number of my fellow physicians who are struggling daily with the urge to simply give up.

According to a 2011 JAMA article by Dyrbye and Shanafelt, an estimated 30 to 40% of physicians are experiencing burnout.  It’s not just a few disgruntled docs who have been at it too long and need to spend more time finding their inner zen.  Burnout among our nation’s physicians is nothing short of an epidemic right now, and one we cannot afford given that we have some of the poorest medical outcomes among industrialized nations.  Yes, we all love to think that America is the mecca of medical care, but compared with other economically-industrialized countries, our statistics are some of the least desirable in areas like infant mortality and life expectancy (OCED health data 2011).

So what’s at the heart of this tsunami of doctor burnout?  There are lots of articles and research efforts being devoted to this very question.  Right now there is an interesting article posted on kevinmd.com regarding gender differences in physician burnout.  For me, I did a lot of introspective thinking in the six months I took off after my resignation.  I don’t claim that every other physician experiences these issues the same way I did.  But for me, they were very real and ultimately forced me to walk away from clinical practice in order to salvage my love for it.

After much thought and soul-searching, here are the things that drove me to leave clinical medicine (in no apparent order):

  1. Managed Care Impositions
  2. Administration Without Vision (aka “Looking for Icebergs Instead of Bailing Water”)
  3. Grossly Negligent Support Staff
  4. Passive Parents
  5. A Voiceless Faculty
  6. A Startling Self-Realization

My blog posts over time will address each of these, and will probably require a decent amount of red wine to get everything put down honestly and accurately.  I hope for some of my colleagues, this may serve as some comfort knowing you are not the only one feeling this way.  And for others not in the field, I hope you will find this helpful in taking away a little empathy for what your doctors deal with in their work day.  Cheers….

~Lumi